FundRaksha Trust offers two follow-ups. A soft follow-up (99 RP) sends polite scheduled reminder calls and emails. A hard follow-up makes frequent calls on an overdue payment: every 60 minutes (349 RP), 30 minutes (499 RP), 15 minutes (729 RP) or 10 minutes (999 RP). Calls happen only within your chosen hours, everything is tracked in the app, and you can escalate to a legal notice.
Soft or hard: which to use
| Soft follow-up | Hard follow-up | |
|---|---|---|
| Price | 99 RP | 349 RP (60 min), 499 RP (30 min), 729 RP (15 min), 999 RP (10 min) |
| What happens | Polite scheduled reminder calls and emails with invoice details | Frequent calls on an overdue payment, at the frequency you choose |
| Suits | Most buyers: slow, not refusing | Overdue buyers who ignore reminders or keep breaking promises |
| Calling hours | Set by you | Set by you |
Trust describes the soft follow-up as suited to most buyers. Use the hard follow-up when the soft one has been ignored, not as the first step.
A follow-up ladder for overdue invoices
- Due date: your own reminder with the invoice attached.
- 7 to 15 days overdue: a soft follow-up.
- Reminders ignored or promises broken: a hard follow-up, starting at every 60 minutes.
- Still unpaid: a legal notice, digital and if needed by post.
- After the notice: MSME Samadhaan for Udyam-registered micro and small suppliers, a Section 138 complaint for a bounced cheque, or a recovery suit; and report the defaulter.
The exact days are yours to set. What matters is that every overdue invoice moves up the ladder instead of waiting.
What you see while it runs
The app shows each call as answered or missed, each email sent, and the next attempt. You get a notification on every status change. If the buyer pays or makes a firm promise, pause the follow-up with one tap; resume it if the promise is broken.
This record also helps later. If you send a notice or file a claim, a dated log of reminders shows the buyer was asked repeatedly before you escalated.
Worked example
A Nagpur transport operator is owed ₹2,25,000 in freight by a steel trader, 40 days past due. A soft follow-up gets one answered call and a promise to pay "next week", which is broken. The operator switches to a hard follow-up every 60 minutes (349 RP) within 11 am to 5 pm. On the third day the trader's accountant calls back and pays ₹1,25,000, with the balance in ten days. Recovery help for larger Nagpur dues is at FundRaksha Nagpur.
Choosing the hard follow-up frequency
Start at the lowest frequency that gets a response. A call every 60 minutes within business hours is already a clear signal that the matter is being taken seriously. Move to every 30 or 15 minutes only if calls are being ignored and the debt is genuinely overdue and undisputed. The highest frequency, every 10 minutes (999 RP), is for buyers who have stopped engaging altogether.
Set calling hours that match the buyer's working day. A call during office hours reaches the accounts team who can actually release the payment; a call late in the evening only irritates. Pause as soon as the buyer engages in good faith, and record any promise in writing.
Sources
Last reviewed: 2026-10-21. Information for Indian businesses; not legal advice.