Week by week: what a debt collection agency does
| When | What happens | What you do |
|---|---|---|
| Day 0 | Free consultation: we read the invoice, proof of delivery and the buyer’s messages | Send documents on WhatsApp or email |
| Day 1 | Your advocate sends the legal notice as an e-notice and by registered post (within 24 hours) | Nothing |
| Weeks 1–2 | The buyer replies; the advocate negotiates full payment or a dated plan | Approve or reject the offer |
| Weeks 2–8 | Settlement signed, backed by post-dated cheques or an e-mandate; payments start | Confirm money received |
| If ignored | MSME Samadhaan before the Delhi Micro and Small Enterprises Facilitation Council, Section 138 or a summary suit in Delhi | Sign the filing; your advocate appears |
Times are typical, not promised; the free consultation gives a realistic estimate for your buyer.
What a debt collection agency may and may not do
A lawful agency demands payment in writing, calls the buyer’s business at reasonable times, negotiates and takes the dispute to a court or Council. It may not threaten, abuse, contact the buyer’s family, or misstate the law. Pressure tactics hand the buyer a defence and can expose you to a complaint, so FundRaksha works only through notices, negotiation and filings by advocates.
Recovering B2B dues in Delhi: what is specific here
Delhi’s wholesale markets in Chandni Chowk, Gandhi Nagar, Okhla and Bawana run on long informal credit, and a large share of suppliers also sell to government departments and PSUs where payments stall in paperwork. Delhi’s dedicated Section 138 courts move faster than most, and MSME Samadhaan applies fully to government buyers.
Main industries: garments and exports, electronics and electricals trading, auto components, printing and packaging and government and PSU supply.
Courts: Metropolitan Magistrate courts at Tis Hazari, Patiala House, Saket, Karkardooma, Rohini, Dwarka and Rouse Avenue for Section 138; District Commercial Courts for recovery suits; the Delhi High Court for high-value matters.
MSME claims: Udyam-registered micro and small suppliers in Delhi file on MSME Samadhaan, heard by the Delhi Micro and Small Enterprises Facilitation Council (Office of the Commissioner of Industries, Government of NCT of Delhi). The Council sits where the supplier is, so a Delhi supplier can pursue a buyer in another state from home.
What it costs
Nothing upfront and no retainer. The fee is 30% of what is actually recovered; if nothing is recovered, you pay nothing. Court fees, if a case is filed, are paid by you at actuals and told to you first. Work out your numbers with the recovery fee calculator.