Week by week: what a debt collection agency does
| When | What happens | What you do |
|---|---|---|
| Day 0 | Free consultation: we read the invoice, proof of delivery and the buyer’s messages | Send documents on WhatsApp or email |
| Day 1 | Your advocate sends the legal notice as an e-notice and by registered post (within 24 hours) | Nothing |
| Weeks 1–2 | The buyer replies; the advocate negotiates full payment or a dated plan | Approve or reject the offer |
| Weeks 2–8 | Settlement signed, backed by post-dated cheques or an e-mandate; payments start | Confirm money received |
| If ignored | MSME Samadhaan before the Madhya Pradesh Micro and Small Enterprises Facilitation Council, Section 138 or a summary suit in Indore | Sign the filing; your advocate appears |
Times are typical, not promised; the free consultation gives a realistic estimate for your buyer.
What a debt collection agency may and may not do
A lawful agency demands payment in writing, calls the buyer’s business at reasonable times, negotiates and takes the dispute to a court or Council. It may not threaten, abuse, contact the buyer’s family, or misstate the law. Pressure tactics hand the buyer a defence and can expose you to a complaint, so FundRaksha works only through notices, negotiation and filings by advocates.
Recovering B2B dues in Indore: what is specific here
Indore is Madhya Pradesh’s commercial capital, with pharma units in Pithampur, soya processors in Dewas and a wholesale cloth market in MT Cloth Market and Siyaganj. Pharma distributors and stockists are a common source of delayed dues, and the city’s Facilitation Council route under the MSMED Act is well used by Udyam-registered manufacturers.
Main industries: pharmaceuticals, textiles and garments, soya and food processing, auto components and IT services.
Courts: Judicial Magistrate First Class courts, Indore, for Section 138; District Court, Indore, and its Commercial Court for recovery suits; the Madhya Pradesh High Court Indore Bench for high-value matters.
MSME claims: Udyam-registered micro and small suppliers in Indore file on MSME Samadhaan, heard by the Madhya Pradesh Micro and Small Enterprises Facilitation Council (Commissionerate of Industries (MSME Department), Government of Madhya Pradesh, Bhopal). The Council sits where the supplier is, so a Indore supplier can pursue a buyer in another state from home.
What it costs
Nothing upfront and no retainer. The fee is 30% of what is actually recovered; if nothing is recovered, you pay nothing. Court fees, if a case is filed, are paid by you at actuals and told to you first. Work out your numbers with the recovery fee calculator.