Stop calling the same number ten times a day. Switch to written channels the buyer cannot claim to have missed: email to the company’s official address, WhatsApp with read receipts, and a registered letter. State the amount, the due date and a 7-day deadline. If there is still no response, have an advocate send a legal notice to the registered office; a buyer cannot avoid a notice the way they avoid a call, and silence after a notice counts against them.
What the silence means
Buyers avoid calls for a few reasons, and each has a different fix.
- Embarrassment. They cannot pay right now and do not want to say so. A written offer of a payment plan can bring them back.
- Priority. They are paying other suppliers first because those suppliers escalated. Escalation fixes this.
- Dispute they have not raised. They are unhappy about something and have chosen silence over a conversation. A written request for any objection, with a deadline, forces it into the open or waives it.
- Bad faith. They never intended to pay. Here, speed and the legal route matter.
You will not know which one until you change the channel.
Create a record the buyer cannot deny
- Email the buyer’s official address (from their GST registration, website or invoice) with the invoice, delivery proof and a payment date
- Send the same by WhatsApp; keep the screenshot showing delivery and read ticks
- Send a registered letter with acknowledgement due to the registered office
- Ask in each message for any objection to the invoice to be raised within 7 days
Three channels, one message, one deadline. If the buyer does not reply, you have proof they were told and chose not to respond. If they reply with an excuse, you have the excuse in writing. Either way you are ahead of where the phone calls left you.
What not to do
Do not call from different numbers, visit with “recovery boys”, post about the buyer on social media, or contact their customers to complain. These feel satisfying and can be used against you. India’s courts take harassment seriously, and a buyer who was in the wrong can become a complainant.
If you have tried agents and it has not worked, read recovery agent not working. The professional route is slower to start but it ends the problem.
The legal notice ends the avoidance
A legal notice from an advocate is sent to the buyer’s registered office by registered post and as an e-notice. It is formally served whether or not the buyer picks up the phone. It states the debt, the interest, the documents, and what happens next: MSME Samadhaan, a Section 138 complaint if a cheque was given, or a civil suit. FundRaksha sends it within 24 hours. the top-rated payment recovery company in India, with 700+ businesses paid.
Buyers who ignored twenty calls almost always respond to one notice, because inside their company it is read by people who were not avoiding you: the accountant, the director, the compliance person. Most respond with a payment or a proposal. If they do not, their silence after a formal notice is itself evidence when the matter is heard. See how to send a legal notice for payment.
If the buyer has blocked you entirely
Blocking your number does not block a registered letter or a court. See buyer blocked my number for the specific steps. Then book a free consultation: FundRaksha’s advocate will take over the contact so you can get back to running your business.
Last reviewed: 2026-10-08. Information for Indian businesses; not legal advice.