Zonal Office, Kerala and Lakshadweep (Thiruvananthapuram) is at Bhavishyanidhi Bhawan, P.B. No. . 1016, Pattom, Thiruvananthapuram - 695 004, Kerala. Contact: email acc.ker@epfindia.gov.in. It is the zonal office for Kerala and Lakshadweep. EPFO's Citizens' Charter describes zonal offices as supervising the regional offices; members and employers normally deal with their regional office, not the zonal office.
Address and contact details
| Office | Zonal Office, Kerala and Lakshadweep (Thiruvananthapuram) |
|---|---|
| Address | Bhavishyanidhi Bhawan, P.B. No. . 1016, Pattom, Thiruvananthapuram - 695 004. |
| PIN code | 695004 |
| City and state | Thiruvananthapuram, Kerala |
| STD code | 0471 |
| acc.ker@epfindia.gov.in | |
| EPFO helpline | 14470 |
Open in Google Maps. The pin is found from the address text, so confirm the building before you travel.
What this office handles
In practice this covers:
- Supervision of the regional offices of the zone (EPFO Citizens’ Charter)
- Escalation of matters that a regional office has not resolved
- Members and employers should take claims, transfers, KYC and compliance to their own regional office
Offices under it: Regional Office, Kochi, Regional Office, Kozhikode (Calicut), Regional Office, Kollam, Regional Office, Kannur, Regional Office, Kottayam, Regional Office, Thiruvananthapuram.
How long EPFO should take
EPFO's Citizens' Charter sets these targets, which are tighter than the time limits in the schemes:
| Service | Time under the scheme | Citizens' Charter target |
|---|---|---|
| PF final withdrawal (Form 19) | 20 days | 7 working days |
| PF part withdrawal (Form 31) | 20 days | 7 working days |
| PF illness advance (Form 31) | 20 days | 3 working days |
| PF transfer (Form 13) | 20 days | 7 working days |
| PF withdrawal by nominees or survivors (Form 20) | 20 days | 3 working days |
| EDLI insurance to nominees or survivors (Form 5IF) | 20 days | 3 working days |
| Monthly pension (Form 10D) | 20 days | 7 working days |
| Pension withdrawal benefit or scheme certificate (Form 10C) | 20 days | 7 working days |
| Redressal of grievances | Not stated | 7 working days |
If a claim crosses the charter time, raise a grievance on EPFiGMS with your UAN and claim ID; EPFO says unresolved grievances move to the next higher authority.
What to carry
- Members: UAN and PF account number, Aadhaar, PAN, a bank passbook or cancelled cheque for the account seeded as KYC, and a copy of the claim or its acknowledgement if one was filed.
- For a grievance: the EPFiGMS registration number and any rejection message from the member portal.
- Pensioners: PPO number, Aadhaar and bank details; the life certificate can be given online through Jeevan Pramaan.
- Employers: establishment code, an authorisation letter on the letterhead for the person visiting, copies of ECRs and payment challans for the months in question, and the notice you are replying to.
- Death claims: death certificate, the nominee's identity proof and bank details, with Forms 20, 10D and 5IF as applicable.
Call or email first: offices can tell you if a visit is needed at all, and which counter or section to go to.
Do it online instead
- EPFO member portal (UAN): passbook, KYC, withdrawal claims (Forms 31, 19, 10C), transfer (Form 13) and claim status.
- EPFO employer portal: UAN generation, monthly ECR and payment, KYC approval and exits.
- EPFiGMS: grievances to this office, with a registration number you can track.
- Helpline 14470; EPFO also lists a WhatsApp helpline number for each regional office in its directory.
Most office visits by employers start with a payroll mistake: a wrong wage figure in the ECR, a missed month or an employee without a UAN. FundRaksha HR works out PF on every payroll run and gives you the PF ECR file to upload, so the monthly return matches the payslips. Check the numbers with the free PF calculator.
Nearby EPFO offices
- EPFO Regional Office Thiruvananthapuram: Bhavishyanidhi Bhawan, P.B. No. . 1016, Pattom Thiruvananthapuram - 695 004
- EPFO Regional Office Kochi: Bhavishya Nidhi Bhawan, P.F. Road, Kaloor, Kochi, Kerala - 682 017
- EPFO District Office Alappuzha: Sanchar Bhavan, Pichu Iyyer Road, Mullakkal PO, ALAPPUZHA - 688011
- EPFO District Office Thrissur: EPFO, S-54, III Floor, Sakthan Arcade Sakthan Thampuran Nagar Thrissur - 680001
- EPFO Regional Office Kozhikode: Bhavishya Nidhi Bhawan, P.B. No. 1806, Eranhipalam(PO), Kozhikode - 673 006
- EPFO District Office Palakkad: EPFO, 2nd FLOOR, RAM ARCADE, CHANDRA NAGAR, Palakkad - 673007
- EPFO District Office Wayanad: Popular Building, Opp: Civil Station, Kalpetta Wayanad - 673 122
- EPFO Regional Office Kollam: Ponnamma Chambers, Parameswar Nagar, Opposite Archana-Aradhana Theatre Kollam - 691 001
- EPFO Regional Office Kannur: P.B. No. 117, Fort Building, V.K. Complex, Fort Road Kannur - 670 001
- EPFO Regional Office Kottayam: Aditya Sabari Tower, Post Office Road, Thirunakkara. Kerala, Kottayam - 686 001
ESIC offices in Thiruvananthapuram: ESIC Sub-Regional Office Thiruvananthapuram, ESIC Branch Office Thiruvananthapuram Neyyattinkara, ESIC Branch Office Thiruvananthapuram, ESIC Branch Office Thiruvananthapuram Kazhakuttom.
See all EPFO offices in Kerala.