Step 1: Get your documents in order (day 1)
- Invoice(s) with GSTIN and due date
- Purchase order, email or message confirming the order
- Delivery challan, e-way bill, lorry receipt or acceptance of service
- Ledger statement and every message about the payment
- Udyam certificate if you are a micro or small enterprise
- Cheque and bank return memo if a cheque bounced
Step 2: Send a written reminder with a statement of account (days 1–7)
Email and WhatsApp a polite but formal reminder with the statement attached and a clear date. Keep it short. This creates a record; many buyers pay here.
Step 3: Call the decision-maker, not the clerk (days 7–14)
Speak to the owner or finance head. Ask for a date and confirm it in writing afterwards. If you are an MSME, mention that interest at three times the bank rate is accruing under the MSMED Act.
Step 4: Legal notice (day 15 onwards, or day 1 if a cheque bounced)
A notice from an advocate puts the buyer on record and starts statutory timelines. For a bounced cheque it is mandatory within 30 days of the return memo. FundRaksha sends it within 24 hours of your documents, at no upfront cost.
Step 5: Choose the legal route if the notice is ignored
| Situation | Route | Where, for Bhubaneswar |
|---|---|---|
| Udyam-registered supplier, payment over 45 days late | MSME Samadhaan | Odisha Micro and Small Enterprises Facilitation Council |
| Cheque bounced | Section 138 complaint | Judicial Magistrate courts, Bhubaneswar, for Section 138 |
| Invoice or contract dues, no real dispute | Summary suit | District Court, Khurda at Bhubaneswar, and its Commercial Court for recovery suits |
| Contract with arbitration clause | Arbitration | Tribunal per the clause |
Recovering B2B dues in Bhubaneswar: what is specific here
Bhubaneswar’s suppliers serve state departments, PSUs and the mining and steel companies of Odisha, where dues sit in approval chains. MSME Samadhaan covers government and PSU buyers, and Odisha’s Facilitation Council takes those claims; IT vendors in Infocity add service invoices.
Main industries: IT services, government and PSU supply, construction and infrastructure, mining equipment supply and education.
Courts: Judicial Magistrate courts, Bhubaneswar, for Section 138; District Court, Khurda at Bhubaneswar, and its Commercial Court for recovery suits; the Orissa High Court (Cuttack) for high-value matters.
MSME claims: Udyam-registered micro and small suppliers in Bhubaneswar file on MSME Samadhaan, heard by the Odisha Micro and Small Enterprises Facilitation Council (Directorate of Industries, Government of Odisha, Cuttack). The Council sits where the supplier is, so a Bhubaneswar supplier can pursue a buyer in another state from home.
Step 6: Secure the settlement
Get any payment plan in writing with dates and post-dated cheques or a mandate. A missed instalment then has its own remedy.